Contact Us
If this request is urgent, contact Customer Service during regular business hour. Our numbers are listed below.
Note: Please do not send personal medical information through this form. We believe in keeping your private information private.
Required
Phone numbers:
Customer Service:
1-800-472-2363
BadgerCare Plus:
1-800-791-3044
Medicare Advantage:
1-877-998-0998
TTY for hearing and speech impaired:
Customer service telephone hours
Monday-Friday 7 a.m.-5:30 p.m.
Medicare Advantage telephone hours
Oct. 1-March 31 - Every Day: 8 a.m.-8 p.m.April 1-Sept. 30 - Monday-Friday: 8 a.m.-8 p.m. Weekends: Leave a voicemail and we will return your call the next business day.
Lobby hours
Monday-Friday 7:30 a.m.-5:00 p.m.
Location
Security Health Plan
1515 North Saint Joseph Avenue
P.O. Box 8000
Marshfield, WI 54449-8000
715-221-9555 or 1-800-472-2363
Fax 715-221-9500
If you do not speak English, call any of the above Customer Service numbers for free interpreter services.
24-hour service
Do you need help? Have a question? Why not try My Security Health Plan?
Members can use My Security Health Plan to manage their health care. Fast and easy, it's an online experience that allows you to take control of your health. Get answers to your questions 24 hours a day, 7 days a week.
Members can use My Security Health Plan to manage their health care. Fast and easy, it's an online experience that allows you to take control of your health. Get answers to your questions 24 hours a day, 7 days a week.
Member Advocate
If you ever feel like we’re not treating you right, ask for the Member Advocate. We’ll look into it. Call now 1-800-472-2363.